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How dood111 Handles Your Personal Information

Your account data — from your registered mobile number to your bKash, Nagad, or Rocket wallet details — is collected and handled under a clear set of rules we follow every time you use this platform.

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dood111 How dood111 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at dood111 is not a single checkbox — it covers how your information is stored, who can access it, how long we keep it, and what happens when you ask us to act on it. Every layer of this process is built around your account staying yours alone. SSL encryption covers data in transit; access to stored records is restricted to authorised operations staff. Here is what each pillar of our data handling looks like in practice.

Encryption in Transit

SSL encryption protects every data packet moving between your device and our servers — whether you are submitting a bKash deposit, logging in via OTP, or checking your account balance on mobile.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time without losing account access.

Data Retention Rules

Active account data is kept for the life of your account. After closure, we retain only what applicable rules in our operating regions require. You can request a summary of retained data via our privacy desk.

Wallet Data Boundaries

When you link a Nagad or Rocket wallet, we store only the reference needed to route your transaction. We do not store your wallet PIN or full transaction history beyond what your account ledger shows you.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, correct an error, or ask us to remove information, you can reach the dood111 support team through any of the channels below. We treat privacy requests separately from general account queries so they get to the right person without delay. Response times depend on request complexity, but we aim to acknowledge every privacy request promptly.

Live Chat Support Open the chat widget inside your account dashboard to raise a privacy request directly. Our team can pull up your account details and log the request on the spot.
Email Privacy Desk Send your data access or deletion request by email with your registered mobile number in the subject line. This creates a written record we can track through to resolution.
Account Settings Path Go to Account Settings, then Profile, to update your contact number or linked wallet — bKash, Nagad, or Rocket — without needing to contact support at all.

Common Questions About Your Privacy on dood111

Below are the questions we hear most often from account holders in Bangladesh about how their data is used, stored, and managed. If your question is not here, reach out through live chat or the email privacy desk.

We collect your name, mobile number, and the payment method you register — bKash, Nagad, or Rocket. We also log device type, IP address, and session activity to keep your account secure.

We share only what payment processors need to complete your transaction. bKash, Nagad, and Rocket receive transaction references. We do not sell or trade your personal data with advertisers or unrelated third parties.

Send a data access request via our email privacy desk with your registered mobile number in the subject line. We will respond with a summary of the account data we hold on record.

Yes. After you close your account, you can request deletion of personal data where local law permits. Some records may be retained to meet applicable rules in our operating regions — we will explain what applies.

Session cookies keep you logged in; analytics cookies help us improve the lobby layout. You can adjust or block cookies through your browser settings. Turning off analytics cookies does not affect your account access.

No. We never store your wallet PIN. When you complete a bKash or Nagad transaction, the PIN entry happens inside their own app. We only receive a transaction confirmation reference.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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